Gleamlamp Team is always here to help you solve the problem and find what you want!
Q: How secure is my online order?
A: We are committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.
Q: Do I need to create an account to place the order?
A: Orders can be placed without creating an account.
Of course we suggest you create an account. You can enjoy a better shopping experience.
Q: How do I know an order is confirmed?
A: After you’ve completed your purchase, you will receive an email confirming your order and a unique reference number. This will be sent to the email address provided on your order. Please check your junk or spam folder if your confirmation email does not appear in your main email inbox. After this, we begin to process your order and get it ready for shipment. Upon shipment, you will receive a second email with your tracking information. You can track your orders here.
Q: Can I View Products Prior To Purchase?
A:We are an internet business and for that reason we do not have a traditional bricks and mortar store to view our products. By eliminating these overheads we are able to offer prices far lower than traditional retailers who do.
Q: How do I change or cancel an order?
A: We know how important your order is, so we aim to fulfill orders as quickly as possible.
- Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders canceled beyond 24 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 60% of the product purchase price.
- Once your order has been shipped, it can no longer be canceled.
While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Returns Policy.
Q: I want to return my purchase! What do I do?
A: You can find in return policy
Q: Can I purchase multiple products in a single order?
A: Yes you can! If you want to buy multiple products from our store, you can simply browse the products you want and press the “add to cart”button, this will add the product to your cart and you can find them in your shopping cart when you’re ready to purchase your item.
Shipping & Delivery
Q: Do You Ship Internationally?
A: Sorry, currently we only ship to mainland of UK. If you have any other questions or specific requests, please contact our customer service to know.
Q: How Much Does Shipping Cost?
A: Shipping Time & Costs:
Standard Shipping（10-15 Business Days) £0–£99.99 £9.99
Standard Shipping（10-15 Business Days) £100.00–£199.98 £19.99
Lighting Products Basics
Q: Are there installation Instructions?
A: Some of products have specific installation video. If you don’t know how to install the lights, you can contact our customer service: service@gleamlamp.com or find related installation Instructions online yourself.
Q: Are bulbs included with the light fixture?
A: Bulbs are not included unless noted on the product page.
Q: How many lumen are the products?
A: Different products are with different lumen, commonly the
Q: Are your products CE/UL certificated?
A: Yes, our products have CE & UL certification.
Other Questions
Q: Can you help me with lighting choices?
A: Absolutely! Feel free to send us an email and we'd be happy to help you find what product is best for you.
Q: Why sign up to the newsletter?
A: By signing up to the newsletter you will be the first to hear about all new product releases, sales, competitions and promotions!
Q: What do I do if I have missed items in my order?
A: If something is still missing, please contact us immediately at service@gleamlamp.com
Q: Do you offer bulk or business discounts?
A: We do, if you are a business owner, interior designer, or real estate developer, please reach out to us for custom invoicing and exclusive discounts.
Questions Unanswered?
Please don’t hesitate to contact us if you have any other questions.
Email: service@gleamlamp.com
